The importers place orders with the exporters and the exporters deliver the goods as required. The seemingly simple process of import and export transactions actually involves many steps, and any mistake or lack of timely follow-up at any stage may result in the goods not being delivered in time. Our HOMEBEST (Landlink) is a home electrical specialist and integrated supply chain provider, specialising in the manufacture and export of switches and sockets, electrical accessories and LED lighting. We have built a strong supply network through honest management and professional services, integrating key functions such as category management, product design, raw material procurement, manufacturing, quality control and customs clearance to provide clients with safe and high quality products, efficient and effective services to ensure the smooth delivery of each order.
Order Confirmation Process
Product Recommendation
Although the products cover three major categories, namely LED LIGHTING, EXTENSION SOCKET and WALL SWITCHES, each category covers a wide range of products. We will recommend products that meet clients' needs according to their market, current product category and future sales plan. At the same time, we constantly monitor and research market and client needs, and consider market trends and specific client requirements as ideas for innovative product development.
Sample Development
For first-time cooperation clients, samples are an important factor in evaluating whether the supplier is worth working with. Pre-samples reflect whether the supplier will be able to meet the client's requirements in terms of production process and quality. During the sample confirmation process, we will make multiple changes to the process in conjunction with the client's requirements until a satisfactory level is achieved. The confirmed samples are sealed as required and used as a standard for future mass cargo inspection.
Supplier Integration
We have three self-owned factories and over 800 cooperated suppliers. Considering the possibility of our clients' own product categories, we can customise the project supply chain to meet their needs and integrate our strong supply network and production base to provide our clients with quality manufacturing in a full range of categories at low prices. Instead of having to interface with dozens of exporters, the client can trust us and we can help dock each category of manufacturers, consolidate the products of all categories and deliver them as required.
Order Confirmation
After the initial confirmation of the order, we will issue a formal contract covering the buyer and seller information, product information, order quantity, price, delivery date and other requirements, signed and sealed by both parties. Not only to protect the exporter's rights and interests, but also to reflect the exporter's compliance and enhance the client's trust in us. All client and order information will be filed as required.
Production Monitoring Process
Production Control
Before the order is confirmed, the salesman and procurement will contact the corresponding factories to confirm the production cycle and production requirements. During production, the factories are closely contacted to ensure that the finished products are produced smoothly and can respond to quality abnormalities in a timely manner. In accordance with the agreed delivery requirements, salesman and procurement need to have precise control over the timing to ensure perfect coordination with the next step of the inspection and shipping process. Act as a bridge between the client and the factory, providing feedback and resolving problems.
Package Confirmation
Good packaging design promotes product sales, and we can customise packaging that fits the brand and product characteristics, which can be quickly recognised and accepted by consumers. Considering the aesthetics of the packaging as well as the practicality of the packaging, we’ll choose the right size that can maximise the container space available during shipment, and the savings in freight costs can be significant. Different type setting can also reduce many unseen costs. All relevant printing documents are double-checked by the client, the salesman, the procurement and the factory, filed as required to ensure that the person responsible for each step of the process, pass on the latest version of the documents.
Quality Control
Not only do we have a well-developed R&D system and product design process, but we also focus on quality that meets local market and industry standards. Our factory laboratory is fully equipped with various testing machines to ensure the quality of components at all stages of pre-production, in-production and finished products (including sample testing, material incoming inspection, in-process inspection, shipping inspection, etc.). Our quality control staffs are professionally qualified or trained, monitoring and controlling product quality in the entire supply chain. We are also building and expanding our laboratory capabilities, developing new products and technical expertise, and improving quality through testing and analysis of problems.
Shipping and Delivery Process
Booking Confirmation
We provide a comprehensive shipping solution for clients' cargo volume and the different geographical locations of each factories, integrating the cargo of multiple factories and selecting the most suitable shipping port in order to pursue the minimum transportation cost. We work with a number of freight forwarders with extensive shipping resources, and actively contact the client's designated foreign freight forwarder to ensure space.
Sample Inspection
Finished product inspection is the last but an equally important process in order to ensure that the quality of the final delivered product meets the requirements. We have a dedicated quality control team, professionally trained, can visit the factory on behalf of the client to carry out a final product sampling inspection when the client is unable to arrive in person, or if no third party inspection agency is arranged, and feedback the inspection report according to the actual situation. The inspection standard is in line with the market standard and the client's requirements, and the release notice will be issued after confirmation by the client.
Transportation Tracking
We have a professional team proficient in foreign trade business processes to provide professional services in international trade and to ensure the timeliness and accuracy of our business. The documentation team follows up the whole process to ensure that each container is released in time, loaded in time, entered the port in time, and shipped in time. In the case of the epidemic affecting global freight traffic, our cargo shipment timeliness rate reaches over 90%.
Customs Clearance Confirmation
Although most trade is based on the FOB term, our service stop beyond ship-side delivery. Our sales staff will assist the documentation team to work with the freight forwarder and keep an eye on the shipping route. All documents and certificates required for import clearance will be delivered to the client within ten working days after sailing with several checks to ensure accuracy of customs clearance and timely delivery of goods. We will actively cooperate with our clients to resolve any impediments that may arise during import clearance.
After-Sales Guarantee
The delivery of goods is not the end of our service and HOMEBEST hopes to reach a long-term cooperation with clients, so we will continue to pay attention to the sales situation of the client's market, and also actively cooperate to solve the difficulties arising from sales. We have absolute confidence in the quality of our products and will pay for any quality problems 100%.
HOMEBEST (Landlink) has over 20 years of experience in the industry and has worked with over a thousand clients, finding ways to expand the market for many clients new to this industry, as well as setting up dedicated project teams for many retailers and wholesalers with tedious orders, working with clients to ensure that each shipment is delivered perfectly, regardless of the quantity of the order.